speech analytics

Andrew Reise is a customer experience consulting firm that helps organizations design and deliver better customer, employee, digital, and contact center experiences, from strategy through implementation. Its services include CX strategy, personas, voice-of-the-customer programs, journey mapping, contact center analytics, quality assurance, workforce management, and CX-as-a-Service subscriptions.

AI consultingcontact center analyticsCX Strategydigital journey redesignjourney mappingNPS program designproject managementquality assurancevoice of the customer programsworkforce management

BPA Quality provides independent contact center quality assurance combining human evaluation with AI-assisted tools and psychometric science. Founded by contact center professionals with over 30 years of experience, it serves 100+ clients across financial services, healthcare, retail, and telecommunications, monitoring interactions in 48 languages. Its mission is to keep AI honest and people inspired.

compliance monitoringcontact center quality assurancemultilingual QA (48 languages)mystery shoppingpsychometric analysisquality monitoringtraining and coaching

Capitol Bridge is based in Arlington, Virginia with offices in Pittsford, New York; Columbia, South Carolina; and Isabela, Puerto Rico. It partners with government and private organizations to improve customer service, streamline operations, and support clinical teams, providing nationwide and locally focused services including customer service operations, government process optimization, and independent clinical review services. It has been certified by CMS as an Independent Dispute Resolution Entity under the No Surprises Act.

automated quality assurancecontact center servicescustomer service operationsgovernment process optimizationindependent clinical reviewStaff augmentationvirtual agents

Delta Management Associates, Inc. is a private, family-owned and operated collection agency headquartered in Chelsea, Massachusetts, incorporated in February 1986. For more than 31 years it has provided recovery and default management solutions to higher education, government and financial services clients nationwide, operating in all 50 states.

account resolutioncollection servicesdefault prevention counselinglitigation servicesportfolio analysisrisk modelingskip tracing

KOVA, Corp. is a provider of public safety and contact center software solutions, including emergency alert notification, crash phone systems, call recording, alarm monitoring, and workforce optimization tools for airports, 911 call centers, government, and enterprises.

alarm monitoringcall recordingemergency alert notificationsystem integrationtext analyticstrainingworkforce optimization