Headquarters
14417 ROCKAWAY BEACH BLVD, NEPONSIT, NY 11694-1142, US
NEPONSIT, NY, US
BPA INTERNATIONAL, INC
From the company
BPA Quality provides independent contact center quality assurance combining human evaluation with AI-assisted tools and psychometric science. Founded by contact center professionals with over 30 years of experience, it serves 100+ clients across financial services, healthcare, retail, and telecommunications, monitoring interactions in 48 languages. Its mission is to keep AI honest and people inspired.
Products & services offered
Capabilities 8
- compliance monitoring
- contact center quality assurance
- multilingual QA (48 languages)
- mystery shopping
- psychometric analysis
- quality monitoring
View all 8
Classifications
- Ownership classifications (2)
- Woman Owned Business, Woman Owned Small Business
Facilities
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