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Capability

contact center quality assurance

Suppliers
1
States & provinces
1
Countries
1

1 contact center quality assurance supplier across 1 states and provinces in 1 country. Profiles show capabilities, materials, certifications, and facility locations so you can compare shops and build a shortlist.

Suppliers

BPA INTERNATIONAL, INC

NEPONSIT, NY

BPA Quality provides independent contact center quality assurance combining human evaluation with AI-assisted tools and psychometric science. Founded by contact center professionals with over 30 years of experience, it serves 100+ clients across financial services, healthcare, retail, and telecommunications, monitoring interactions in 48 languages. Its mission is to keep AI honest and people inspired.

compliance monitoringmultilingual QA (48 languages)mystery shoppingpsychometric analysisquality monitoringspeech analyticstraining and coaching

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