contact center operations

ActioNet is an IT services provider that describes itself as 'Your Most Trusted Innogrator,' stating 'We Innograte to Enable America's Critical Missions for its Health, Well-being and Security.' The company offers artificial intelligence, agile, cybersecurity, cloud solutions, and managed services, and serves government agencies and other customers.

24x7x365 monitoringAI EngineeringAV solutionscloud migration and optimizationCybersecurityDDoS mitigationdeskside supportDevSecOpsdisaster recoveryengineering & installationidentity and access managementManaged Servicesmulti-cloud managementstructured cablingUCaaSvulnerability managementwireless/wired network deployments

The Bowen Group partners with federal agencies to deliver professional services supporting military service members, veterans and their families. Founded in 2004, it specializes in strategic communications, mental health and wellness services, and staffing, with nearly 300 employees. It is a wholly owned GTSC subsidiary.

behavioral health and wellness servicesdigital engagementperformance measurementpolicy developmentprocess improvementprogram managementresearch and data analysisstaffingstrategic communications

Greenland Global Solutions is a U.S.-managed business process outsourcing (BPO) firm headquartered in Albany, NY. It builds and manages dedicated remote support teams for contact center services, back-office administration, and structured workforce management, operating under defined KPIs, quality assurance monitoring, and transparent reporting.

back-office processingdedicated remote teamsPerformance Monitoringquality assurancerecruitment and talent screeningtraining and onboardingworkforce management

CBE Customer Solutions is the customer experience and business process outsourcing arm of CBE Companies, founded in 1933. It operates contact centers and back-office functions with omnichannel, AI-augmented, audit-ready operations across two countries and four delivery centers in the United States and the Philippines, serving regulated industries such as fintech, healthcare, telecom, utilities, and government.

AI-enabled routingback-office processingcompliance and audit programsforecastingfraud preventionintelligent automationomnichannel customer supportRPA automationworkforce optimization

you a federal student loan borrower?If you’re a borrower looking for help with your federal student loan(s) serviced by CRI, please visit cri.studentaid.gov. CRI Federal Student Loans Business and technology solutions to advance your mission We combine deep domain knowledge with a mission first approach—offering exceptional service, responsive support, and practical solutions that deliver your desired outcomes.Leverage our proven expertise to solve your toughest challenges Control your costs Manage and prioritize budget with cost-effective solutions Scale on demand Ramp up programs quickly and scale as needs change Optimize performance Refocus internal resources on critical priorities Access qualified talent Vetted, skilled personnel and subject-matter experts Put your trust in a team of experts with decades of experience and certifications Throughout our organization, CRI has qualified.

Acquisition and Grants Managementbusiness process outsourcingcontract closeoutCybersecurity Assessmentfederal program supportIT service desk and help desk operationsRecords managementRisk Management Framework (RMF) supportSecure IT Services

ContactWorks is an Austin, Texas-based contact center and customer support outsourcing provider with over 12 years of experience. It delivers scalable, high-touch customer contact services including technical support, sales, quality monitoring, cybersecurity support, compliance support, and AI-driven call center solutions for brands requiring premium customer interactions.

AI-driven call center solutionscompliance supportCybersecurity supportinbound and outbound salesManaged Servicesnetwork monitoringquality monitoringtechnical support

Core Recoveries is a results-focused, woman-owned and operated private collection agency founded in 2011, headquartered in Louisville, KY. It specializes in federal government contracting and consumer debt collections, with a focus on education-related receivables and federal student loan collections. It holds a top three performance and compliance ranking on the Department of Education PCA contract and was recognized by InsideARM as a 'Best Places to Work' in the receivables industry.

BPO Servicesconsumer debt collectionsFederal Government Contractingfederal student loan collectionsloan servicing

Davis Professional Services (DPS) is an 8(a), HUBZone, and EDWOSB certified management consulting firm founded in 2017 in Atlanta, GA. It delivers professional services to Federal Government agencies and commercial organizations, becoming an extension of client teams to improve quality of services, create efficiencies, and achieve cost savings.

Administrative supportcontact center outsourcingCurriculum Development & Deliverydigital marketingeLearning developmentmarketing & communicationsMulti-Channel Customer CareOperational TransformationsOrganizational assessmentsprogram managementproject managementTraining & OperationsWeb Development & Design

ENOVOX is a consulting and technology solutions company that connects potential with possibilities for organizations. It offers consulting on customer service strategy, contact center operations optimization, staffing models, and integrates contact center technologies. The company is a certified VOSB and SDVOSB serving industries including Aerospace & Defense, Automotive, Banking, Education, Energy, Health, and US Federal Government.

Cloud solutionscommunication servicesCustomer EngagementCyber Resiliencehuman capital managementIT consulting and strategyIT managed servicesIT ModernizationIT supportorganizational designprocurementtalent developmenttelecom expense management

Field Data Technology (FDT) is a federal mission support company founded in 2006 and headquartered in Falls Church, Virginia. It delivers data management, document management, contact center services, and custom software development to government agencies including the USMC, USDA, Smithsonian, and Army.

Administrative supportadvanced IVR solutionsBusiness process improvementdatabase design & developmentdata mining & collectiondata quality & standardizationforecasting & planninghigh-volume scanningmail room servicesmulti-language supportprocess automationreport & dashboard designsoftware developmentStaff augmentationtext & chat capabilities

Fortuna BMC is a veteran-owned, full-service contact center and workforce solutions firm specializing in large-scale CX operations, omnichannel outreach, and mission-critical public-sector program management. It offers IT systems integrations, contact center solutions, and staffing services, and has served for over a decade as a subcontractor to consulting and defense organizations supporting federal engagements across IT, workforce development, and mission-critical operations.

IT systems integrationomnichannel outreachprogram managementstaffing and workforce scalingtraining and QA

Genesis Communications is a VA-verified Veteran-Owned Small Business (VOSB) and SAM.gov-registered BPO and contact center staffing firm based in Atlanta, Georgia. It delivers fully managed contact center operations, customer experience management, and scalable staffing for federal and commercial clients, with access to 200+ agents across 28 call centers through a partnership with ASCI Allied Customer Solutions.

appointment schedulingbusiness process outsourcinginbound/outbound call handlingIT and help desk supportlead generationMarket Researchomnichannel customer engagementorder processingquality assurance and complianceremote workforce deploymenttelemarketingworkforce management

G.I. Call Center Solutions LLC is a U.S.-based contact center provider with over 20 years of experience managing contact center operations. The company designs contact center solutions for government, commercial, and private sectors, offering outsourcing, consulting, training, and alternative support services. It is certified as a Disabled Individual Business Enterprise (DIBE), Emerging Small Business Enterprise (ESBE), and Hispanic American Business Enterprise (HABE).

chat, email, and SMS supportcontact center consultinginbound and outbound outsourcingproject and technology implementation supportTraining and Development

JMB Global Services is a full-service consulting firm for receivables management and a certified Women-Owned Small Business (WOSB). Since 2013, it has provided executive advisory services, asset sale management, merchant payment processing, and technology solutions, designing custom strategies through a global network of domestic, nearshore, and offshore BPO providers.

AI-driven automationasset sale managementBack office supportBPO outsourcingdebt collection and recoveryfraud preventionmerchant payment processingomnichannel customer supportpayment gateway integration