back-office processing

Afni helps leading brands strengthen customer relationships through customer engagement, CX, contact center, insurance, subrogation, and business process outsourcing solutions. Its contact center teams provide service and support, and its solutions span acquisition and growth, care and retention, P&C insurance, and collections.

chat, messaging, and social media engagementclaims handlingcollectionscontact center servicesinbound and outbound voicesubrogation

ARDEM provides business process outsourcing and managed operations, combining industry expertise, process design and in-house automation to build and run recurring back-office, finance, data, document and transaction workflows. The company manages transition, delivery and continuous improvement, and has supported business operations since 2004.

accounts payable processingBusiness Process Automationbusiness process outsourcingclaims processingdata entrydata extractiondata processingdocument indexingfreight bill auditinginvoice processinglitigation supportOCR & ICR data capturerobotic process automationutility bill processing

Greenland Global Solutions is a U.S.-managed business process outsourcing (BPO) firm headquartered in Albany, NY. It builds and manages dedicated remote support teams for contact center services, back-office administration, and structured workforce management, operating under defined KPIs, quality assurance monitoring, and transparent reporting.

contact center operationsdedicated remote teamsperformance monitoringquality assurancerecruitment and talent screeningtraining and onboardingworkforce management

CBE Customer Solutions is the customer experience and business process outsourcing arm of CBE Companies, founded in 1933. It operates contact centers and back-office functions with omnichannel, AI-augmented, audit-ready operations across two countries and four delivery centers in the United States and the Philippines, serving regulated industries such as fintech, healthcare, telecom, utilities, and government.

AI-enabled routingcompliance and audit programscontact center operationsforecastingfraud preventionintelligent automationomnichannel customer supportRPA automationworkforce optimization

Crusecom is a US-based BPO and technology services company operating since 1998, running regulated customer programs including state and federal public benefits, cardholder operations, and outbound recall and notification programs. It is SBA-certified as a Service-Disabled Veteran-Owned Small Business (SDVOSB) and operates PCI DSS-compliant environments, with a SOC 2 audit in progress.

agent productivity toolingcompliance engineeringEmail supportintake automationIVR/IVA build and managementlive chat supportoutbound campaignsQA monitoring and scoringSLA reportingsurveysUS-based customer supportvoice routing