business process outsourcing

Access Sciences is an information management services firm that helps organizations transform unstructured content into a managed asset. Its experts build foundations for sound information management and deliver solutions for document control, records management, information strategy, technology, governance, and change management, as well as managed services. It serves industries including petrochemicals, semiconductor manufacturing, public sector, engineering and construction, power and utilities, and life sciences.

Building Information Modeling (BIM)change managementcontent migrationdocument controlinformation governanceInformation ManagementManaged ServicesRecords managementtaxonomy developmenttraining

Affirma is a full service technology, digital marketing, and business strategy consulting firm with breadth and depth across the most used platforms and practices in the enterprise space. The company helps enterprises harness AI, cloud, data, and IT solutions, and has people located across North America, Europe, and Asia.

AI agent developmentapplication and software developmentaudio and video productionCloud Migrationscontent creationcustomer service outsourcingDevOps and automationdigital marketinggenerative AIIT help desk outsourcingmachine learningmarketing automationpaid search advertisingpredictive analyticsprocess automationSEO consultingUX/UI Design

Alorica is a customer experience (CX) and business process outsourcing (BPO) company with 25+ years of CX expertise. It delivers AI-powered CX and full-service BPO, blending technology, customer insights, talented teams and processes to design and deploy customer experiences at scale across industries including banking and financial services, communications, energy and utilities, healthcare, public sector, retail and consumer goods, technology, and travel and hospitality.

AI and automationanalytics and insightscontent moderationConversational AIcustomer experience managementdigital translationfraud preventionidentity verificationloan servicingManaged Servicesquality assuranceTraining and instructional designworkforce management

Answerphone of America is a 24/7/365 live, bilingual, US-based telephone answering service founded in 1972 in North Carolina. It provides professional call answering, messaging, and BPO solutions for industries including healthcare, legal, real estate, delivery and logistics, IT and tech support, home services, and more.

24/7 live telephone answeringappointment schedulingbilingual call handlingcall recordingemergency call dispatchingsmart call routing

ARDEM provides business process outsourcing and managed operations, combining industry expertise, process design and in-house automation to build and run recurring back-office, finance, data, document and transaction workflows. The company manages transition, delivery and continuous improvement, and has supported business operations since 2004.

accounts payable processingback-office processingbusiness process automationclaims processingdata entrydata extractiondata processingdocument indexingfreight bill auditinginvoice processinglitigation supportOCR & ICR data capturerobotic process automationutility bill processing

Assent Solutions is an information technology consulting and services company serving nationwide clients in the USA. It offers consulting services such as business analysis, custom application development and maintenance, and complete recruitment solutions, aiming to help companies achieve ROI on their technology investments. The company also provides professional staffing services and business process outsourcing.

business analysiscustom application developmentinformation technology consultingManaged Servicessoftware developmentstaffing and recruitmentweb and mobile application development

Atyeti is a specialist technology partner to banks, capital markets firms, insurers, and healthcare enterprises, pairing domain expertise with Cloud, Data, and AI engineering. It provides cloud transformation, platform engineering, Agentic AI, enterprise applications, and business process services, with 18+ years of domain-led technology delivery and ISO 27001:2022 certification.

Agentic AIagile software developmentAI/ML deliveryapplication modernizationCloud migrationData ScienceDevOpsenterprise application developmentfinancial reconciliation automationKYC/AML modernizationManaged ServicesOracle Database Administrationplatform engineering

Austin Global Solutions, based in Frisco, TX, is a minority women-owned business delivering strategic consulting and operational support across healthcare and other industries. It offers business process outsourcing, executive administrative support, customer experience solutions, medical billing, healthcare management, staffing, HR support, and digital marketing, using Lean Six Sigma methodologies for process improvement.

digital marketingExecutive Administrative SupportHR supportLean Six Sigma process improvementMedical billingproject managementstaffingstrategic-planningworkflow optimization

AutonomyWorks employs a team of people with autism to deliver business services while building independent lives for employees. Founded to create jobs for people with autism and other disabilities, the company provides transaction processing, data management, quality assurance, digital media operations, and business process outsourcing, leveraging the talents of individuals with Autism Spectrum Disorder along with technology and systems design.

AI data labelingdata managementdigital media operationsfulfillmentmodel operationspackagingpart kittingquality assurancetransaction processing

BA Global Talent (Backoffice Abroad) is an outsourcing service company founded in 2019 that provides personalized, multidisciplinary talent solutions across the Americas. It specializes in finding skilled professionals across North, Central, and South America for recruitment, staffing, and business process outsourcing, and holds a 5-year staffing and recruiting agreement with the U.S. International Development Finance Corporation (DFC).

Data Sciencenearshoringrecruitmentstaffingtalent acquisition

Bot Hut is an IT company based in Fishkill, NY, with diversified experience in IT solutions, IT products, digital marketing, and on-premises and cloud-based technologies. It partners with clients across industries and global markets to drive innovation and digital transformation.

Application Servicesdigital marketingIT Solutionson-premises and cloud-based technologiesprocurement of IT productsSupply Chain Management

Bridges Associates, Inc. is a full-service professional services firm providing traditional accounting and auditing services, as well as financial, management, and information technology consulting services to federal, state, and local government agencies, Fortune 500 companies, nonprofit organizations, and public and private sector clients. The firm has expanded operations to overseas markets, completed projects in 20 countries, and has offices and affiliates in four countries.

Accountingasset managementAuditingcyber risk monitoringdisaster recovery planningdue diligencefinancial consultingHelp desk supportinformation technology consultingManagement consultingprogram managementstrategic managementsystem implementationtraining

you a federal student loan borrower?If you’re a borrower looking for help with your federal student loan(s) serviced by CRI, please visit cri.studentaid.gov. CRI Federal Student Loans Business and technology solutions to advance your mission We combine deep domain knowledge with a mission first approach—offering exceptional service, responsive support, and practical solutions that deliver your desired outcomes.Leverage our proven expertise to solve your toughest challenges Control your costs Manage and prioritize budget with cost-effective solutions Scale on demand Ramp up programs quickly and scale as needs change Optimize performance Refocus internal resources on critical priorities Access qualified talent Vetted, skilled personnel and subject-matter experts Put your trust in a team of experts with decades of experience and certifications Throughout our organization, CRI has qualified.

Acquisition and Grants Managementcontact center operationscontract closeoutCybersecurity Assessmentfederal program supportIT service desk and help desk operationsRecords managementRisk Management Framework (RMF) supportSecure IT Services

Chazey Partners, a subsidiary of QX Global Group, is a practitioner-led global management consulting and advisory services firm specializing in business transformation, technology enablement, and operational excellence. It provides advice on developing strategy, implementing shared services centers, and optimizing shared services organizations, leveraging technologies including AI, automation, and cloud solutions across private and public sectors.

automationBusiness TransformationCloud solutionsEnterprise technology transformationgenerative AIRPAShared Services implementation and optimization

of page Our Capabilities Civic Byte Solutions LLC is a dynamic, California-based technology consulting firm specializing in delivering advanced, secure, and cost-effective IT solutions to government agencies. Founded and led by Sachindra Kumar, an industry veteran with extensive experience in data, AI/ML, cloud platforms, and digital transformation, Civic Byte is uniquely positioned to help public sector entities modernize their infrastructure, optimize operations, and enhance citizen services. ​ Our core competencies include: Enterprise Data Platform Modernization: Migrating legacy data systems (Oracle, SQL, SAP,vendor specific solutions) to modern cloud-based platforms like Snowflake, Azure, and Databricks. AI/ML & Generative AI Solutions: Designing and operationalizing secure, scalable, and provider-agnostic Gen AI platforms on cloud with robust guardrails, Fin Ops management, LLM.

Advanced analytics and business intelligenceAgile and DevOps implementationAI/ML and Generative AI solutionsCloud architecture, optimization and migrationcloud computingCustom software and platform developmentCybersecurity Servicesdata managementDigital transformation and strategyEnterprise data platform modernizationIT risk assessment and governanceIT staffing and recruitingsoftware development

CJN Consulting, Inc. provides consulting services in construction and project management, computer-based training, accounting, bookkeeping, and HR and management support services to commercial, government, and non-profit organizations. It is a Minority, Woman Owned Small Business with SBA 8(a) certification, committed to excellence, innovation, flexibility, and cutting-edge solutions that optimize bottom lines and reduce waste and redundancy for clients.

Accounting & BookkeepingAdvisory, Risk & Complianceapplication outsourcingBilling & Budgetingbusiness strategychange managementCompliance & Planning Supportconstruction managementFinancial & Statistical AnalysisGovernance & Facilitation SupportHuman resource managementInfrastructure OutsourcingOnboarding & TrainingProject accountingProject Analysisproject managementproject planningResource Managementtraining

CKH Group is an Atlanta-headquartered CPA firm providing assurance, tax, accounting, and advisory services to individuals, small businesses, global enterprises, and government entities. It has over 20 years of experience, a global network of offices with over 250 professionals, and additional offices including Hawkinsville, GA. It is a GSA contract holder and acquired the Michigan audit practice of Jason F. Clausen, P.C.

accounting software implementationagentic AI implementationaudit and assuranceBookkeepinggovernment contractingquality of earningsStaff augmentationstatutory compliancetax preparation and planningtransaction advisory

Cogent Data Solutions LLC (CDS) is an IT consulting firm established in 2007 that provides information technology services and solutions to small, mid-sized and Fortune 1000 organizations. It operates a Global Delivery Model with headquarters and a solutions development center in Hoffman Estates, Illinois, branches throughout the U.S., and a delivery center in Hyderabad, India. CDS is a certified Woman-Owned Business Enterprise and Minority-Owned Business Enterprise.

application development and integrationapplication migration and modernizationbusiness intelligence and data warehousingcloud computinginfrastructure managementManagement consultingonsite/offshore global deliverySOA consultingStaff augmentationtesting and assurance

Cognizant helps companies modernize technology, reimagine processes and transform experiences. It describes itself as an AI builder, bridging the gap between AI capability and enterprise value, with over 30 years of enterprise implementation expertise and a global network of 18 innovation and customer labs.

AI and Machine LearningCloud solutionsCybersecurityDigital Engineeringdigital twinsedge AIIoT and sensor integrationIT ModernizationOT/IT integration

CGS Group is a privately held, founder-led global organization founded in New York City in 1984 by Phil Friedman. It delivers software, learning, and outsourcing solutions to customers in 50+ countries across industries including fashion and retail, healthcare, and technology, through its family of companies BlueCherry by CGS, CGS Immersive, and CGS Nexus.

consultingcustomer experience servicesEnterprise learningoutsourcing servicessoftware developmentSystems Integration

Confie is a personal lines insurance distributor and agency in the United States, serving both standard and non-standard markets. Established in 2008, it offers insurance solutions through a nationwide family of brands and local agencies, with 160+ carrier partnerships and additional lines of business including a general agency, dealer services, and business process outsourcing.

bilingual supportclaims processingdigital marketinginsurance distributiontelesales call centerthird-party administration

Connexus is a business process outsourcing (BPO) provider focused on delivering customized, high-touch customer experience management (CXM) and sales solutions. It was formed by uniting three CXM and BPO providers to deliver omnichannel CXM services, and supports leading brands across industries including healthcare, retail, technology, business and financial services, UCaaS/SaaS, and government.

consulting and professional serviceshuman capital managementinbound and outbound salesMACDomnichannel customer experience managementorder managementtechnical supportUCaaS and SD WAN provisioning and implementation

Daniel Eke and Associates, P.C. (DE&A) is a management consulting firm that since 1991 has provided acquisition support, contract management, business process outsourcing, finance, accounting, and audit support services. DE&A is a small minority-owned business with a Secret Facility Clearance and HUBZone certification, serving federal agencies, commercial firms, and not-for-profit organizations.

acquisition supportaudit readinesschange managementcontract managementERP implementationsfinancial planningManagement consultingorganizational designprogram management

DATAMARK, Inc. is a global Contact Center and Business Process Outsourcing (BPO) company headquartered in El Paso, Texas, serving Fortune 500 companies, large enterprises, and government agencies since 1989. It operates omnichannel, multilingual contact centers and BPO facilities in the U.S., Mexico, and India, with 9 dedicated global sites, 4,600 trained professionals, and 25+ languages spoken.

AI-enabled toolsbusiness process reengineeringdata capturedocument scanning and imagingdocument storage and retrievalfinance and accountinginterpretation servicesmultilingual supportomnichannel contact center services