journey mapping

Aanya Group LLC is a consulting firm focused on AI-enabled transformation, digital product leadership, customer experience strategy, analytics, and program execution. Led by Divya Buckleman, it helps organizations connect strategy to execution across digital transformation, customer operations, analytics, and program delivery, serving sectors including public sector, healthcare, HR/payroll/tax/benefits, telecommunications, media, real estate, and professional services.

AI opportunity assessmentcase management workflow designCRM strategydashboardsexecutive status reportingKPI framework designMVP planningProduct strategyProgram Leadershiprisk managementroadmap prioritizationstakeholder governancetransformation planningworkflow automation

AdaptiveVets Solutions is a veteran-led, SDVOSB technology firm that delivers secure, scalable IT services to federal agencies. It fuses human-centered design with DevSecOps, Agile methodologies, and emerging technologies like AI/ML to modernize government digital services, with a mission to support the VA and other U.S. government agencies.

cloud cost optimization (FinOps)Cloud Migration & Modernizationcloud-native developmentCloud Readiness Assessmentscomputer visionData Labeling PipelinesEthical AIFedRAMP & ATO EnablementHelp Desk & Service Desk SupportHybrid & Multi-Cloud ArchitectureInfrastructure as Code (IaC)Intelligent Document ProcessingModel Development & MLOpsNLP & Language ProcessingPaaS & SaaS Integrationpersona developmentPredictive Analyticsreal-time inferenceUser Research & Testing

Andrew Reise is a customer experience consulting firm that helps organizations design and deliver better customer, employee, digital, and contact center experiences, from strategy through implementation. Its services include CX strategy, personas, voice-of-the-customer programs, journey mapping, contact center analytics, quality assurance, workforce management, and CX-as-a-Service subscriptions.

AI consultingcontact center analyticsCX Strategydigital journey redesignNPS program designproject managementquality assurancespeech analyticsvoice of the customer programsWorkforce management

Apex Consulting Enterprises, LLC is an SBA-certified Service-Disabled Veteran-Owned Small Business that delivers strategy, program management, change management, and customer experience solutions to federal agencies, particularly federal healthcare leaders. Its team has over 15 years of combined leadership, operations, policy, and congressional experience serving clients including the White House, Members of Congress, Department of Defense, and Department of Veterans Affairs.

Change Managementcustomer experience designhuman-centered designLean Six Sigmapolicy analysisProcess ImprovementProgram Managementstakeholder engagementstrategic planning facilitationStrategy DevelopmentSurveys and focus groups

Mijksenaar is an interdisciplinary wayfinding design agency with studios in Amsterdam and New York. For over 35-40 years it has designed visual information and wayfinding systems for airports, hospitals, museums, campuses, cities, and parks, integrating Orientation, Navigation, and Experience to connect people with spaces and places.

BIM integrationData Analysisdigital wayfindingenvironmental psychologyeye tracking testingflow simulationIdentity developmentIndustrial Designinformation designplacemakingSignAgent integrationspatial designtype designUX designwayfinding strategy

Chamjari Interactive, Inc. is an experience design and strategy agency that helps clients uncover hidden customer needs through customer research, UX design, and data analysis. The company states it has been in business for over 20 years and has helped hundreds of clients, from small local businesses and artists to Fortune 50 companies, across Automotive, Entertainment, Healthcare, Financial Services, and Consumer industries.

customer researchData AnalysisInformation architectureInteraction designmarket researchprototypingroadmappingUsability testingUX design

Creative Research Services translates complex user behavior into clear, actionable intelligence for product teams and executives. The company offers qualitative and quantitative research, UX design, experience modeling and measurement, and UX consulting, bringing enterprise-level rigor to engagements right-sized for timeline and budget. Founder and CEO Brent Lowe has over a decade leading research at Samsung SmartThings, Ticketmaster, DIRECTV and UserTesting.com.

concept testingContextual inquiryethnographyHeuristic evaluationInformation architectureInteraction designObservational researchparticipant recruitmentParticipatory designPreference testingprototype testingqualitative researchquantitative researchTranscribingUsability testingUX designwireframingworkshops

Curatio Advisors is an independent advisory firm supporting clients in the specialty healthcare space, including specialty pharmaceutical manufacturers, pharmacies, and private equity firms. Founded by industry veterans Cheryl Allen, BS Pharm, MBA and Jon Hamrick, MBA, it is a woman-owned small business that helps optimize patient access to care and improve outcomes with specialty drug therapies.

channel strategydata analyticsdue diligencego-to-market strategyinfusion center operationsMarket Analysispayor contractingreimbursement auditsspecialty pharmacy operationssystem design, selection, and implementation

Design Research Collective (DRC) is a human-centered design research agency dedicated to helping companies connect with customers through empathy-driven innovation. It works at the intersection of market research and design thinking, discovering deeper meanings and unmet needs behind human behavior to inform innovative solutions. DRC also trains teams at top retail, medical device, and industrial companies on human-centered design principles and tools.

design & innovation workshopsEthnographic Researchexperience designhuman-centered design trainingpersona developmentproduct innovationprototypingqualitative design researchservice design

Emerald Ocean Insights is a Latino-owned management consulting firm based in Los Angeles specializing in strategic planning, organizational alignment, and stakeholder facilitation for government agencies and mission-driven organizations. It helps leaders surface hidden complexity, build authentic consensus, and drive change through structured facilitation and human-centered design, using its proprietary Emerald Ocean Framework methodology.

Change Managementhuman-centered designimpact measurementprototypingService blueprintingstakeholder facilitationstrategic planningtraining and capacity buildingUsability testingUser researchworkshop facilitation

CXT Partners is a multi-dimensional Executive Business Advisory Firm delivering AI-leveraged customer experience services and solutions designed to accelerate business and financial performance. It is a subsidiary of Experience Activation, LLC. The firm uses a proprietary Integrated Value Creation model delivering Data Analytics, Strategic Insights, Targeted Solutions, and Rigorous Execution.

AI-leveraged analyticsbusiness advisoryCustomer experience strategycustomer researchdata analyticsFinancial ModelingMarket research and competitive analysisSales enablementSales leadership coaching and trainingSales operationsSocial media sentiment analysis

Fabric is a customer, employee, and patient experience consulting firm. It helps organizations understand where experiences break down, what needs to improve, and how to build practical solutions, combining strategy, design, data, AI, and technology to help teams navigate change and accelerate transformation.

Agentic ReadinessAI Strategy & RoadmappingChange Managementdigital transformationexperience designexperience managementExperience Strategyoperating model designProduct strategyResearch & TestingSegmentation & PersonasTech Stack Advisory

Firecat Studio is a digital agency based in San Antonio, Texas, established in 2008. It focuses on design thinking and innovation, providing experience design, user research, and digital marketing services to enterprise, government, non-profit, education, and small business clients. The team includes UX experts, digital artists, online communications, marketing, video, and web veterans.

accessibility auditsBrand Identitycontent management systemsCustom WordPress developmentDesign and strategy sprintsDesign thinking workshopsdigital strategyE-Commerceemail marketingmarket researchSEOsocial media marketingUsability testingUser Experience (UX) designUser researchWeb developmentwebsite hosting

FreshTracksHX is a boutique UX consulting agency providing User Experience Research expertise to clients. Founded in 2008 as StoneUX, the team conducts end-to-end strategic and tactical research and helps organizations grow their UX research capabilities through training and expert support, creating custom programs to meet organizations' UX research needs.

benchmarkingconsensus buildingDesign ThinkingHeuristic evaluationmoderated and unmoderated researchpersona developmentqualitative and quantitative mixed method researchresearch operations supportresearch trainingstorytellingUX researchworkshop facilitation