contact center implementation

streamWrite Connect is a systems integrator founded in 1987 that builds AI-driven portals and implements customer experience, unified communications (UCaaS) and contact center (CCaaS) solutions for government, healthcare and insurance organizations. Its team includes engineers, programmers, project managers and solution consultants, and it applies AI and machine learning to automate processes and enable self-service.

AI and Machine Learningapplication developmentAWS cloud servicesCCaaSdata analysis and visualizationintegration servicesprocess automationSystems IntegrationUCaaS

Aseva is a technology and cybersecurity consulting company that has helped businesses across the U.S. grow through technology for nearly 30 years, since 1995. It provides AI strategy, cybersecurity, voice, and connectivity solutions delivered on its own nationwide network, backed by 24/7 support, and serves as a managed IT services provider.

24/7 supportAI implementationAI strategy consultingmanaged cybersecurity services (MSSP)Managed It Servicesnetwork designproject management

DiRAD Technologies, Inc. is a contact center technology and services provider based in Clifton Park, NY, serving government agencies and enterprise businesses. It offers contact center solutions, outsourced contact center staffing, interactive voice response, mass notification, chatbots and virtual assistants, and its Smart Translator real-time translation solution. The company states it has been in business for over 40 years and is a woman owned business.

24x7 supportAI and Machine Learningbusiness analysiscall center outsourcingcustom programmingIVR and chatbot developmentproject managementspeech recognition and text-to-speechtraining and cutover support

DCX Inc is a certified Genesys Cloud CX implementation and support provider that helps businesses modernize and optimize contact center operations, from strategy through deployment, integrations, automation, analytics, and training. It is a specialized consulting partner focused on Genesys Cloud CX, Zoom Contact Center, Amazon Connect, and modern customer experience operations.

analytics and reportingconversational AI and automationCRM and API integrationsIVR and routing designmanaged operationsStaff augmentationtraining and enablement