agent assist

ACC Premiere provides tech-first, global omnichannel outsourced contact center solutions, blending AI-powered automation with premium live agent support. It offers customer service, crisis management, technical support, subscription sales and retention, and member services for global brands across CPG, food and beverage, healthcare, retail, and wine and spirits industries.

AI-powered automationautomated QAcloud telephonyCRM implementation and customizationfulfillment servicesGenesys Cloud integrationlive agent supportsentiment analysissocial media monitoring and responseTier 1, 2, 3 supportvoice and chatbots

Content Guru is a global provider of Customer Experience (CX) solutions, founded in 2005. It offers the storm® cloud CX platform and brain® AI orchestration layer, delivering omni-channel customer engagement, workforce engagement management, unified communications, and AI capabilities such as conversational AI, agent assist, and real-time transcription and summarization. Its services are hosted on in-nation data centers with 99.999%+ availability.

AI orchestrationCloud contact center (CCaaS)Conversational AIcustom integrationsintelligent automationomni-channel customer engagementreal-time transcription and summarizationUnified Communicationsworkforce engagement management

Five Star Solutions provides call center outsourcing and customer experience (CX) support, combining experienced agents with intelligent automation and integrated CX technology. The company offers onshore, nearshore, and offshore outsourcing centers and serves industries including healthcare, tech, fintech, retail, travel, government, and insurance. It states its programs follow SOC 2, PCI, and HIPAA-guided best practices and cites more than 40 years of experience.

AI self-servicecall center outsourcingcustomer care outsourcingdata entrydispatch servicesomnichannel supportquality automationtechnical supportworkforce optimization