omnichannel engagement

Eccentex provides an AI-powered business automation platform, Eccentex HyperAutomation Cloud, that unifies omnichannel engagement, dynamic case management, adaptive process automation, and platform-agnostic AI orchestration. Its offerings include Customer Service Cloud, Financial Services Cloud, AI Assisted Case Management, and ServiceJourney for Genesys Cloud CX, serving customer service, financial services, and public sector teams.

AI assisted case managementAI orchestrationbusiness intelligence and analyticsCCaaS integrationConversational AIemail automationintelligent document processinglow-code platformprocess automation

Five9 provides a cloud contact center platform (CCaaS) that blends AI and human agents across voice, web chat, SMS, email, WhatsApp and video. Its product suite includes Five9 Engage for self-service and engagement, Five9 Orchestrate for agentic orchestration and Genius AI routing, Five9 Optimize for insights and analytics, Five9 Genius AI, Five9 CX Intelligence, Five9 Core and Five9 Fusion. The company reports 4,000+ customers and 7B+ interactions handled annually.

Agentic workflowsAI agentsauto-summarizationCloud migrationGenius AI routingintegrationspredictive/progressive/power dialingreal-time transcriptionworkforce forecasting and scheduling

HMP Global is a healthcare events, education, market intelligence, and omnichannel engagement company that brings together clinicians, researchers, and pharmaceutical and medical-technology partners to advance knowledge and patient care. It produces medical conferences and accredited continuing education across specialties, generates first-party clinician intelligence through Viia, and runs year-round omnichannel engagement and market-intelligence services. Its portfolio includes 27 brands and 83 events.

accredited continuing educationdigital engagementmarket intelligencemedical conferences

IMS is a family-owned, Syracuse-headquartered communications operator founded in Liverpool, NY in 1986. It composes and delivers regulated transactional communications—statements, notices, EOBs, tax forms, policy packages, and correspondence—for healthcare, financial services, insurance, and government clients under one SOC-audited operation. The company operates four facilities with roughly three hundred people and holds compliance credentials including SOC 1/2 Type II, ISO 27001, PCI DSS Level 1, HIPAA, FISMA, NIST, MARS-E, and GDPR.

address hygieneCASS-certified address validationcomminglingdatabase cleansingdirect maildisaster recoveryDPV verificationePresentmentFull-Service Mailerintelligent mail barcodingNCOA Link processingpresortreturn mail managementtransactional print and mailUSPS promotional discount capture

JPA Health is a health innovation agency and marketing and communications agency focused on healthcare. Established in 2007 by Carrie Jones as Jones Public Affairs, it partners with organizations across life sciences, public health, health tech and services, and federal government. It combines industry expertise, creative storytelling, and data-driven strategies including AI to deliver solutions that engage, influence, and get results.

advocacyAI & research solutionsdigital strategy & content developmentHEOR / market accessinvestor relationsmarketing & advertisingmedical communicationspublic affairspublic relationsscientific services