Customer journey mapping

Beautiful Systems is a strategic architecture consultancy that partners with executive leadership to align complex systems with core business objectives. It develops clear, actionable roadmaps—called "Business Blueprints"—that transform technology from a source of complexity into a driver of competitive advantage and profitability.

AI agent orchestrationapplication portfolio rationalizationbusiness capability and skill mappingcapability-to-value alignmentcloud cost optimization (FinOps)cross-functional integrationgovernance and decision rightsLegacy system modernizationmodel selection and fine-tuningorganizational designorganizational impact analysisprocess mining and optimizationRACI responsibility assignmentservice-oriented modelingSLA definitionstrategic architecture consultingstrategic roadmappingtechnical debt managementworkflow automation

Brio is a women-owned consulting firm based in Portland, Oregon that helps organizations navigate change through strategic innovation and expertise. It offers standalone or comprehensive services including strategy, planning and roadmapping, product management, market transformation, facilitation, strategic business partnerships, and investigative research.

Business case developmentfacilitationGo-to-market strategiesinvestigative researchMarket Researchmarket transformationproduct managementstrategic business partnershipsstrategy planning and roadmappingsupply chain optimization

Cloudberry is a NYC-based hybrid creative agency, consultancy, and behavioral science lab that applies behavioral science to help enterprise clients shape perception and drive action. Based in NYC and focused on enterprise financial services and healthcare, it is privately held with a core of 30 people. It was co-founded by Paul Roeraade and Sandy Williams after they worked together in the early 2000s exploring digital experience design.

AI Opportunity MappingApplied Behavioral ScienceBrand Strategy & ActivationCustomer & Employee Experiencesdigital product designFront-end Development & CMSResearch & Testingservice designUX/UI Design

Communio Strategies is a consulting firm founded by Kaitlin McCready that helps organizations close the gap between what they do and what their audiences believe through communications strategies that drive growth and build reputation. Using its WEAVE model for brand marketing and strategic communications, it delivers brand resets, messaging frameworks, and automated marketing processes for organizations launching, pivoting, or rebuilding trust.

brand marketingBrand positioningchange managementemail marketing sequencesmarketing automationmessaging workshopspublic affairsstakeholder engagementstrategic communications

CMRignite is a communications agency that turns social impact into market share, describing itself as Wisconsin's largest minority-owned and operated communications agency. It helps clients reach the Total Market, including hard-to-reach audiences, using its Hidden Market Ignition process and research-first StratMap approach. It has offices in Milwaukee, Charlotte, and Washington, DC.

audience segmentationchange managementcommunity planningcontent developmentdata visualizationDigital media buyinggraphic designillustration & animationimpact evaluationmarketing strategy consultingmedia planningmessage & creative testingnaming & brandingqualitative & user researchsocial marketingsocial media managementsurvey researchtraditional media buyingvideo production

Customer Experience360 (CE360) is a Customer Experience Management and consulting firm. It provides customer engagement solutions, customer and employee insights, operational process evaluation, strategic marketing guidance and market research. It has partnered with Horowitz Research for customer satisfaction, NPS research, and market research.

customer experience managementData AnalyticsMarket ResearchNet Promoter Score programsStrategic marketing

Evolve is a collaborative design agency based in Portland, Oregon. It creates better customer, product, and brand experiences through the power of play, working with clients from startups to the world's biggest brands. The agency offers customer experience, product experience, and brand experience services, and maintains an information security management system designed to comply with ISO 27001.

brand strategyCo-design workshopsexperience designExperience prototypingGenerative researchindustrial designproduct strategyService blueprintingUI/UX designvideo storytellingvisual design

Firefly Consulting, LLC is an Austin, TX-based operations consulting firm that helps organizations work more efficiently, reduce costs, and build long-term capability. Its consultants have 20+ years of experience solving business challenges related to speed, quality, efficiency, customer experience, and cost, serving clients in healthcare, financial services, private equity, manufacturing, and supply chain.

assessmentsData AnalyticsDesign for Lean Six SigmaKaizen eventsLean Six Sigmashop-floor process improvementssupply chain accelerationtraining and mentoringworkforce modeling