Contextual inquiry

BlackHägen Design provides an integrated approach to research and development for mission and safety-critical devices, including Class I, II, and III medical devices. The company serves entrepreneurs and start-ups through to Fortune 100, multi-national and government-sponsored corporations, offering services from conceptual design and feasibility engineering to usability testing, or turn-key from product definition through pilot-production and validation. Its internal Quality System conforms to FDA's QSR and ISO 13485.

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3D ModelingCAD detailingDesign for X (DFx)embedded software developmenthuman factors engineeringindustrial designproduct developmentprototypingSummative usability validationSystems Engineeringusability testinguser researchUX/UI Design

Creative Research Services translates complex user behavior into clear, actionable intelligence for product teams and executives. The company offers qualitative and quantitative research, UX design, experience modeling and measurement, and UX consulting, bringing enterprise-level rigor to engagements right-sized for timeline and budget. Founder and CEO Brent Lowe has over a decade leading research at Samsung SmartThings, Ticketmaster, DIRECTV and UserTesting.com.

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concept testingethnographyHeuristic evaluationInformation architectureinteraction designjourney mappingObservational researchparticipant recruitmentparticipatory designPreference testingprototype testingqualitative researchquantitative researchTranscribingusability testingUX designwireframingworkshops