Contact Center Solutions

One Ataqan Akun Exceeding Customer Expectations.Delivering Exceptional Value.Unparalleled Customer Service. Our Capabilities Our Mission Image The benefits of working with an Alaska Native Corporation (ANC) Aleut Federal, LLC is one of The Aleut Corporation’s entities for managing federal services, offering a portfolio of subsidiaries that are Small Business Administration (SBA) certified as 8(a), Small Disadvantaged, and Small Business. Unlike other 8(a) companies, as an ANC we have the ability to receive sole-source awards up to $100 million without justification. These awards cannot be protested, ensuring a seamless procurement process for our customers and expediting mission-critical services. Explore the Benefits Where expertise meets impact We deliver a diverse array of services designed to drive measurable results. Aleut Federal focuses on consistent performance and clear value.

Base Operations Support Services (BOSS)constructionCRM solutionscybersecurityData & AIdesign-bid-builddesign-buildEducation & TrainingEnterprise Servicesenvironmental managementfacilities operations and maintenancehuman-centered designJob Corps Operationsmission supportpredictive maintenanceradiological remediationReliability-Centered EngineeringService Desk Solutionstechnology modernization

AllianceOne is a provider of full-cycle accounts receivable management and collection services, operating for over 25 years as a subsidiary of the TP Group. It combines advanced AI, intelligent orchestration, and omnichannel digital engagement with human specialists to help consumers resolve financial obligations. It serves industries including government, healthcare, financial services, automotive, retail, communications, utility, legal, and education.

AI-based analyticscollectionsdigital paymentsonshore, nearshore, and offshore operationspredictive dialingvoice analytics

Alliance Voice Solutions is a provider of communication solutions for businesses of all sizes, focused on advanced voice and cloud-based technologies. It offers VoIP phone systems, Unified Communications, Contact Center Solutions, Cloud PBX systems, and Call Center Analytics, and also sells Nuance Dragon software and Yealink VoIP phones.

Call Center AnalyticsCloud PBXUnified CommunicationsVoIP telephony

AudioCodes delivers AI-driven solutions that enable enterprises to modernize voice, optimize customer and employee experience, and lead with intelligent interactions. With over 30 years of experience in the voice and communications industry, AudioCodes offers a broad range of solutions to help partners succeed in the UCaaS and CCaaS markets.

call recordingcloud voice connectivitymanaged AI servicesmeeting intelligenceprofessional servicestechnical trainingvoice AI

Avaya provides government communications solutions, including contact centers, unified communications, secure cloud, AI-enabled workflows, and mission-critical voice for public-sector organizations. Its offerings include Avaya Infinity, Avaya Nexus, Avaya Government Cloud, Avaya Aura, and Avaya IP Office, supporting cloud, hybrid, and on-premises deployments. Avaya Government Cloud holds FedRAMP Certified, Class C (Moderate), Rev. 5 and Department of War Impact Level 4 High provisional authorization.

Accessibility TestingAI-enabled workflowscloud communicationscritical communications infrastructuresecure voiceUnified Communicationsworkflow orchestration

BestPPL Technologies, Inc. is a certified 8(a), EDWOSB, WOSB, HUB, and MBE firm based in Addison, Texas, delivering mission-aligned IT services across federal, state, local and corporate agencies. Founded in 2015, the team brings more than 20 years of IT delivery, compliance expertise, and consulting and staffing experience.

AI/ML model developmentcloud migrationcybersecurity and complianceDevSecOpsIT staff augmentationProgram and Project Managementsoftware development

Cady Business Technologies is a telecom company headquartered in Plymouth, Minnesota, providing business phone systems and voice solutions. It offers cloud and on-premise phone systems, 911 enhancement systems, contact center systems, VoIP phone lines, and nurse call systems, and is a Mitel Gold Partner. The company serves industries including healthcare, finance, retail, education and government, and manufacturing.

design, install, and maintain business phone solutionstelecom support and service

Callmasters Inc. is a Texas-based, woman-owned, HUB-certified technology solutions provider headquartered in McKinney, TX, specializing in Unified Communications, Contact Center Solutions, and IT Network Infrastructure. It serves government agencies, enterprises, and commercial clients with telecom and IT services, including cloud, security, and software automation.

24/7 technical supportCI/CD pipelinescloud virtualizationConsulting & Managed ServicesCRM integrationhardware provisioning and configurationmanaged ITPython automationSecure Network InfrastructureSoftware Development & AutomationUnified Communicationszero-downtime deployments

CRI provides business communications solutions including unified communications, UCaaS, contact center, and cloud collaboration. For over 40 years, CRI has helped businesses improve communication, serving industries such as healthcare, finance, manufacturing, hospitality, and SLED/Higher Ed. CRI is an exclusive Platinum Partner to Mitel.

cloud collaborationconferencingconsultative solution designUCaaSUnified Communications

Datson360 specializes in delivering tailored IT and staffing solutions to businesses across diverse industries, with over 15 years of industry experience. The company provides IT staffing, IT services, clinical staffing, managed IT services, and contact center solutions, partnering with companies to provide scalable, cost-effective, and reliable services.

ACD/UIP supportbig datacloud servicesdirect sourcingemployee screeningIT securityIT staffingIVR application developmentManaged IT servicesquality assurance

Disabled Veteran Solutions (DVS), dba for Disabled Veterans Call Center, LLC, is a verified Service Disabled Veteran Owned Small Business (SDVOSB) verified by the Department of Veterans Affairs Center for Verification and Evaluation. DVS provides outsourced BPO and comprehensive enterprise contact center solutions, including live agents, HR solutions, IVR/DVA build and hosting, and consulting.

consultingDVA call flowsIVR development and hostingKPI evaluationslive agent customer serviceoutsourced human resourcesProfessional Employer Organization (PEO)RFP development

Frazer Solutions is a Veteran Minority owned Information Technology company delivering technology services. It partners with clients to understand organizational goals, develop strategic roadmaps, and implement solutions through staff augmentation, project consulting, or strategic partnerships. The team has more than 25+ years of experience delivering technology services and solutions through consulting, project/milestone-based delivery, SOW, and staff augmentation. Industries served include BFSI, Healthcare, Energy, and Telecom/Techinfra.

AI and ML servicescloud-hosted solutionsdata governancemobile solutionsProject consultingRFID Solutionsstaff augmentationStrategic Partnerships