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Capability

contact center satisfaction measurement

Suppliers
1
States & provinces
1
Countries
1

1 contact center satisfaction measurement supplier across 1 states and provinces in 1 country. Profiles show capabilities, materials, certifications, and facility locations so you can compare shops and build a shortlist.

Suppliers

CFI GROUP USA LLC

ANN ARBOR, MI

CFI Group measures customer, citizen, and employee satisfaction using its proprietary, cause-and-effect methodology. It is a founding partner of the American Customer Satisfaction Index (ACSI) and the only company in the United States licensed to apply ACSI methodology in both the federal government and private sectors. CFI Group has been monitoring the customer experience since 1988.

ACSI methodology applicationbenchmarkingconsultingcustomer satisfaction measurementcustom researchemployee engagement measurementqualitative research

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