Back office support

ACT (Advanced Call Center Technologies) is a 100% employee-owned provider of performance-driven contact centers and back-office support services, established in 1997. It delivers AI-powered Total Experience solutions across customer, employee, user, and digital experience in an omni-channel ecosystem, serving major companies in the United States and internationally.

AI-powered self-serviceCollectionsconcierge servicesdeep analyticsfraud detection & preventionomnichannel supportsalestechnical support

B&F Call Center Solutions provides professional call center services and BPO solutions for businesses across the USA and worldwide. Backed by more than 13 years of experience and 100+ skilled professionals, the company offers inbound and outbound customer support, technical support, live chat, back office operations, AI voice and IVR solutions, and multilingual support in English, Spanish and more.

AI voice agentsappointment settingCRM managementemail supportinbound call centerinterpretationIVR systemslead generationlive chat supportmultilingual supportorder processingoutbound callingtechnical supporttranscriptiontranslationvoice recognition

Bliss & Associates Professional Services LLC is a business consulting and accounting firm founded by Tonya Dantzler. It helps entrepreneurs, small businesses, nonprofits, and contractors with bookkeeping, tax preparation, business consulting, funding guidance, government contracting support, payroll, and back office support. The firm uses its Bliss Growth Method™ and offers funding access through Bliss Capital Connect™.

BookkeepingBusiness consultingbusiness formationFunding guidancegovernment contracting supportpayrollProposal supportSOP developmentTax preparation

Community Care Management Partners (CCMP) is a lead Health Home in New York City providing high-intensity, field-based care management to over 15,000 New Yorkers annually. Formed in 2012, it is a network of 45 organizations serving the five boroughs, helping chronically ill New Yorkers navigate and access healthcare and social services.

advocacycare coordinationcare managementData Analyticsfinancial modelingtraining

Consummate Solutions Consulting Firm is a minority and women-owned business consulting firm based in Houston, TX. It describes itself as a strategic partner offering tailored business and management consulting, with expertise in business consulting, nonprofit startup, leadership, and management development.

501C3 application supportAdministrative supportBusiness consultingleadership developmentManagement consultingnonprofit startup assistanceproject managementstrategic-planning

CxORE delivers scalable executive leadership, including fractional, interim, and back-office support, to help organizations navigate critical challenges, transitions, and transformations. Founded in 2014 by Robert (Bob) Gregoire, CxORE expanded in 2018 to include comprehensive back-office support, bringing together leadership, management, staff, process, and technology into integrated, turn-key solutions. The company serves SMEs, startups, nonprofits, professional services firms, and construction organizations.

Accountingadministrationfinancefractional leadershiphuman resourcesinterim leadershipoperational structuringstrategic-planningTechnology

Delta Group Logistics is a freight brokerage founded in 2004 by former truck drivers. The company focuses on building relationships, investing in people and technology, ethical practices, and sustainable growth. It offers a comprehensive suite of services from truckload brokerage to complete back-office support for shippers and carriers.

custom logisticstruckload brokerage

Dowtin Office Management, LLC is a woman-owned small business headquartered in Germantown, Maryland, providing administrative and business support services to entrepreneurs, nonprofits, small businesses, and government clients nationwide. Founded by Tracy Dowtin, who has more than 25 years of experience supporting federal and nonprofit organizations, the firm offers grant research and writing, board and organizational support, conference and event logistics, team-building coordination, and corporate trainings. It is SAM.gov registered and SBA-certified a

administrative and business supportboard administrationbusiness systems managementcompliance trackingcorporate trainingsexecutive assistancegrant researchgrant writingmeeting coordinationonsite event logisticsorganizational reportingpolicy and procedure documentationpost-event reportingproject coordinationregistration systemsSOP developmentvendor managementvenue coordinationworkflow analysis

Edwin & Company, LLC is a Service-Disabled Veteran-Owned Service Provider offering IT solutions, consulting, and commercial and industrial cleaning services to private and public-sector customers. It holds SDVOSB CVE certification, Florida Veteran Business Enterprise designation, and Small Business Enterprise certification with the City of St. Petersburg. Its capabilities span project management, end user support, facility maintenance, janitorial services, and back office support.

commercial and industrial cleaningconsultingEnd-user supportfacility maintenanceIT Solutionsjanitorial servicesproject management

Elite Mortgage Pros, Inc. is a licensed processing and funding platform headquartered in Downey, California, established in 2019. It provides compliance, documentation, and back-office support for independent Mortgage Strategists across California and Nevada. The company does not originate or underwrite loans; underwriting is conducted by third-party investors. Through investor relationships, Mortgage Strategists may offer FHA, VA, Conventional, and other programs.

compliance oversightdocumentationfunding supportmortgage processing

Empereon-Constar is a business process outsourcing company with over 25 years of expertise delivering customer contact solutions, debt collection, and customer care. It provides end-to-end outsourcing solutions emphasizing first- and third-party collections and servicing for early, mid, and late-stage delinquencies, serving leading brands across multiple industries.

accounts receivable managementAI and machine learning (SIMON)customer caredebt collectionomnichannel communicationrepossession managementsales and customer acquisitionskip tracingtechnical support

EmpireCyber Group is a strategic aggregator that acquires, integrates, and scales cybersecurity, Managed Service Provider (MSP), and IT consulting firms, holding them indefinitely to build a unified defense ecosystem. Headquartered in the Washington DC Metro area and spanning North America, it targets founder-led firms with $2M-$20M revenue and $500k+ EBITDA, offering flexible deal structures and operator-led leadership.

acquisitionsintegrationoperational leadershipstrategic partnership

Eplanet Global is a BPO and IT company providing business process outsourcing solutions and services, including digital customer experience, back-office support, consulting, content control and verification, marketing, and web and app development. The company states it has 1000+ employees, 5+ locations, and $50M+ in yearly revenue.

AIbusiness process outsourcingcall center serviceschat supportcloud technologiesconsultingcontent control and verificationData Analyticsemail supportmachine learningmarketingtechnical supportweb and app development

Ergon is a unified business operations partner that owns end-to-end operational execution across executive operations, business administration, customer operations, revenue and CRM, marketing operations, and back office support through a single, accountable delivery model. Engagements are structured around operational coverage and execution needs rather than individual roles or fixed task lists.

business administrationcustomer operationsexecutive operationsMarketing & Operationsrevenue and CRM

Essential Global Solutions LLC is a WOSB, Florida CBE, and M/WBE-certified Business Operations & Hauling Coordination Partner headquartered in Pensacola, FL, serving the Florida Gulf Coast. It connects contractors with pre-qualified dump truck capacity and onboards qualified owner-operators into consistent, project-based work, coordinating dispatch, logistics, compliance documentation, and back-office support.

certified-supplier participationcompliance coordinationdispatch coordinationhauling coordinationoperator onboarding

Faith Logistics Dispatching Group, LLC is a logistics and truck dispatching company registered in the State of Alabama, established on August 12, 2023, by Founder and CEO Niki Robinson-Henry. It provides freight dispatching and logistics coordination services for owner-operators, government contractors, and vendors, and is an SBA-certified Economically Disadvantaged Woman-Owned Small Business.

compliance checksdriver route planningfactoring assistancefreight dispatchingfuel cardslogistics coordinationorder managementrate negotiationsstaffing and scheduling managementSupply Chain Management

GLiST LLC, founded in 2020 and headquartered in Arlington, VA, is a joint venture between GL Solutions, Inc. and Summit Technologies, Inc. It offers a low-risk, competent and efficient partner that can reliably perform critical support functions, with a management team bringing years of DoD and Civilian based capabilities and a history of consistent, reliable and collaborative leadership.

Accounting and financial servicesApplication development and migrationCloud Migrations and OptimizationContract management and administrationCybersecurityEnterprise IT InfrastructureHuman resources and talent acquisitionidentity and access managementInformation & Knowledge services

Innovative Employee Solutions (IES) is a provider of remote and contingent workforce solutions, specializing in Employer of Record, Agent of Record, and Independent Contractor compliance services across the U.S. and in 150+ countries. IES is a WBENC-certified woman-owned, woman-operated company that has helped thousands of businesses cut costs, mitigate risk, and get the most value from their workforce, with over 50 years of experience and a 99.8% compliance rating.

Agent of RecordContingent workforce managementDirect sourcingEmployer of RecordGlobal & multi-state payrollIndependent Contractor compliance

Jeremy Allen Swink LLC is a Veteran-Owned Small Business providing management, administrative, business, and facility support services to government agencies and commercial organizations. It combines direct professional-service delivery with qualified subcontractor and teaming-partner coordination for accountable, scalable contract support.

contract managementFacilities Support ServicesJanitorial/custodial serviceslandscaping/groundskeepingManagement consultingoffice administrationoperational assessmentsPest controlprocess documentationprocess improvementquality control monitoringrecords coordinationSOP developmentsubcontractor coordinationtraining program developmentwaste collectionworkflow development

JMB Global Services is a full-service consulting firm for receivables management and a certified Women-Owned Small Business (WOSB). Since 2013, it has provided executive advisory services, asset sale management, merchant payment processing, and technology solutions, designing custom strategies through a global network of domestic, nearshore, and offshore BPO providers.

AI-driven automationasset sale managementBPO outsourcingcontact center operationsdebt collection and recoveryfraud preventionmerchant payment processingomnichannel customer supportpayment gateway integration

Joiner Consulting has served government and commercial clients nationwide for over 20 years, providing technical, administrative, and program management support. It is a 100% woman-owned, SBA-certified service-disabled veteran-owned small business specializing in federal financial accounting, budgeting, acquisition and procurement, management processes, detailed cost reporting, information technology, construction management support, market research, business planning, and contract management.

acquisition and procurementAdministrative supportBudgetingbusiness plan consultingbusiness planningconstruction management supportcontract managementcost reportingfederal financial accountingInformation TechnologyMarket Researchprogram managementtechnical support

Federal Direct provides income tax preparation services and income tax training, and partners with independent tax offices to help them start and grow tax preparation businesses. It offers professional tax software, marketing and advertising services, tax office setup services, support and training, and back office support. The company has partnered with over 1,100 tax offices in 47 states.

IRS continuing educationIRS representationmarketing and advertisingTax preparationtax softwaretax training